Last Updated: 19/12/2023

This document outlines the manner in which we collect, utilize, disclose, and manage your information when engaging with our website, making purchases, or interacting with our services. Your use of our website or services implies agreement with the terms described in this privacy policy.

1. Information We Collect

In the course of your interactions with our online store, we gather personal information, which may include your contact details (such as name, email address, and phone number), billing and shipping address, payment information, and account credentials. Additionally, we collect non-personal information, such as browsing behaviour, device information (including IP address, browser type, and device type), and data obtained through cookies and similar technologies.

2. How We Use Your Information

We employ the information we collect for various purposes, including processing and fulfilling your orders, providing customer support, enhancing our website and services, sending promotional communications (with your consent), analyzing user behaviour and trends, and complying with legal obligations.

3. Information Sharing

Rest assured, we do not sell, trade, or rent your personal information to third parties. However, we may share your information with service providers who assist in operating our website and services, legal authorities to comply with the law or protect our rights, and affiliated companies for internal business purposes.

4. Cookies and Similar Technologies

To improve your browsing experience and gather insights into your preferences, we utilize cookies and similar technologies. You have the ability to manage your cookie preferences through your browser settings.

5. Security

Your security is our priority. We implement appropriate measures to protect your information from unauthorised access, disclosure, alteration, and destruction.

6. Your Choices

You have certain rights, including the ability to access and update your personal information, opt out of marketing communications, and delete your account (subject to legal and contractual obligations).

7. Third-Party Links

It's important to note that our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.

8. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to this Privacy Policy

This privacy policy may be updated to reflect changes in our practices or for legal reasons. Any material changes will be communicated through our website or other relevant channels.

10. Contact Us

Should you have any questions or concerns regarding this Privacy Policy, please reach out to us at

Thank you for choosing Relaxwell Mattresses!

Sri Venkateswara Coir Products Pvt Ltd]
Plot no 24 & 25, Sarvasukhi Colony, West Marredpally, Secunderabad
Hyderabad, Telangana, 500026